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Full-time General Manager, Experience Innovation - Global

at GfK in New York or Chicago or San Francisco

About Us
We are a trusted partner to our clients helping them make better fact-based decisions to grow their businesses. We passionately focus on addressing our clients’ needs and improving their knowledge through the best digital research solutions in the world. We do this by integrating data from all sources and by providing prescriptive analytics, giving insightful answers to their key business questions. We call this Growth from Knowledge.

About Experience Innovation
As a global business unit within GfK, Experience Innovation offers an exciting work environment that encourages an entrepreneurial and innovative spirit. Experience Innovation brings together the converging worlds of Innovation and User Experience. GfK provides clients with a team of over 400 specialists globally. These specialists help identify product and service opportunities as well as User Experience (UX) expertise to ensure the design of the product or service delivers a great experience.

Working with clients in Technology, Health, Automotive, and Financial Services, our team encounters the latest technology and partners with clients on new products not yet released onto the market. As many clients are global in nature, the research we conduct is typically international with many team members traveling to interesting locations to understand how different cultures influence product design.

Position Description
Reporting to the CEO of Research, the General Manager, Experience Innovation is a senior level role, responsible for leading and integrating our User Experience and Innovation product teams across the GfK portfolio and countries. This position is responsible for creating a global Experience Innovation (EI) strategy and integrated team to enhance our ability to deliver insights to our clients while creating a highly motivating and rewarding working experience for our people.

Essential Duties and Responsibilities
The General Manager, Experience Innovation (EI) – Global is responsible for managing strategic leadership to the regional leads and will have will have P&L responsibility for the global Experience Innovation (EI) team. This position is responsible for yielding the benefits of alignment with GfK’s global structure, policies and processes, and transforming the business to support the “Accelerate!” global strategy.

Specific responsibilities include:
This position is responsible for structuring and aligning the organization to achieve and/or exceed revenue and profit targets.

• Implements GfK’s global strategy around Experience Innovation (EI) products and solutions.
• Works with the CEO of Research to ensure the Research business is aligned with the GfK global ‘Accelerate!’ strategy.
• Assembles the most effective senior level and local teams to meet the clients’ needs. Leads and motivates staff to deliver against company strategic objectives. Leads the business in building and enhancing the partnership with clients and creates a culture that fosters the delivery of insights to clients that helps move their business forward.
o Drives successful innovation & business growth by helping clients design intuitive user experiences.
o Innovating world class products and services through human-centered research and design services.
• Maintains a public profile as thought-leader in Innovation and User Experience to sustain GfK’s position globally.

Experience and Skills:
The successful candidate will have an established history of working in the fields of innovation and user experience, this includes but is not limited to the following experience:
• Be a strong, capable leader at the strategic and tactical level; deep knowledge in Innovation and UX service offerings.
• 10+ years of experience building strong client and internal partnerships, a including a proven track-record in strategic business and integration planning.
• 5-10 years of experience managing senior teams. Proven success in building high performing teams and in leading teams to achieve innovative, outstanding results.
• Strong financial and commercial management skills with demonstrated success managing a P&L management and growing business
• Must have an exceptional understanding of User Experience and Innovation markets.
• Proven capability integrating business units and/or work teams into a new organization or structure.

• Bachelor’s or equivalent degree; Master’s degree preferred

What does this mean for you?
The Work Environment We offer a great work environment that enables our teams to deliver the best results for our clients. We embrace working in team settings, building on trust, collaboration, and open feedback, and we embrace the latest digital technologies. We foster diversity: this means more than gender, race or age for us. It is the inclusion of different thinking, experiences, expertise and backgrounds across all businesses and organizational levels.

• Our team works across a range of industries throughout the design and development process. Many studies are global and we are a leader in medical devices and healthcare related products.
• The Experience Innovation team at GfK is a fast-growing team of more than 400 consultants located in multiple countries and with diverse backgrounds such as human factors, anthropology, business administration, computer science, graphic design, product management, and psychology

So if you share our drive to help shape markets and like working with teams who are dedicated to bringing research insights and compelling data to life, you could be just the person we’re looking for!

Your Personal Development We believe a company grows when its employees grow. As a 'people company' investing in our most important asset, our people are key. We are committed to providing you with opportunities to develop both professionally and personally through local, regional and global programs.

We offer competitive salaries and attractive benefits, including medical, dental, vision, employer matching 401(k) plan, paid time off and more; as well as opportunities for professional growth and advancement. We believe that a healthy balance between work and life is crucial for motivated employees and a successful business. Many of our offices offer initiatives designed to promote a healthy work/life balance, including flexible working hours, remote working arrangements and part-time work.

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Published on 30-03-2018