This job ad has been posted over 40 days ago...

Full-time Service Designer

at Joel Peterson in San Francisco

BlueOwl is looking for a Service Design professional who is passionate about studying human behavior and excels at moving from insight into tangible concepts and service design. BlueOwl is a well-funded, stealth start-up based in San Francisco working on a new experience to disrupt the insurance industry. We are growing and need someone who can help us pave the way by leading work streams, working closely with the business, product, CX and engineering, to help us envision the future of our service while being flexible by contributing in many different ways. This is a dream service design role. Customer insights are a part of our company's DNA and service design is seen as an essential part of our mission that will, as a result, lead to success.

Job Activities

Lead the design, planning and execution of qualitative research studies (contextual research, cultural probes, in person and remote interviews, diary studies, street intercepts, etc.)
Be an evangelist for our audience
Manage internal relationships and lead workshops in order to solicit and steer product goals and requirements, gain alignment and keep the team engaged throughout projects
Conduct desk research to learn more about our domain and macro trends across industries in order to help seek inspiration outside of their direct sector
Facilitate ideation, design thinking and co-creation workshops with team members and customers to generate concepts and help our team take action on customer insights
Identify the best methods for analysis/synthesis and models for communicating plans and vision
Write and present high quality material associated with qualitative research and service design activities (discussion guides, screeners, diary studies, usability studies, reports, personas, journey maps, empathy maps, ecosystem diagrams, service design blueprints)
Plan and help execute detailed "backstage" plans
Help establish and document research and service design methods, activities and deliverables at BlueOwl
Continually explore and share new service design, qualitative research, analysis and generative methods
Contribute to thought leadership activities such as Tweeting, article writings and speaking at events

Demonstrated Skills and Experience

8+ years experience in human centered design methods with a focus on Qualitative Research and Service Design (open to less than 8 if highly relevant experience and very strong skill set)
Qualitative customer research and reporting
Customer journey mapping, personas, service design blueprints
Co-creation planning and workshop facilitation
Strategy and concept design for cross-channel experiencesExperience with delivery of services across digital, physical and virtual touch pointsInnovation methods and experience a plus
Strong communications (written and verbal)
Team leadership
Project Management and organizational skills
Quant skills a plus

More Details

Salary: Negotiable and dependent on talent/experience.
Benefits: Full medical, dental, and retirement benefits plus other perks like catered lunch, gym membership, very flexible schedule (including remote options), great work life/balance, ability to play every video game ever made (seriously), amazing office space, etc.
Location: Financial Services District, San Francisco, California.

Sound interesting? Let’s chat further and see if we’re good fits for each other. Send us a brief resume, work samples, and anything else you think is important. We’ll be in touch.

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Published on 16-08-2017